This Privacy Policy explains how Family F.C. (“we”, “us”, “our”) collects, uses, shares, stores, and protects your personal information when you use our services in the United States, including:
- – Our website (and any site linking to this Privacy Policy)
- – Our mobile app on the Apple App Store and Google Play Store
- – Our content and communications via social media, email, SMS, or in person
By using our services, you agree to the terms in this Privacy Policy. If you do not agree, please do not use Family F.C.
1. WHO WE ARE
Family F.C. is operated by Family Football Coach Ltd, a U.K.-registered company offering football-based fitness programmes for families. In the U.S., we operate our app and website in compliance with U.S. privacy regulations, including the Children’s Online Privacy Protection Act (COPPA) and California Consumer Privacy Act (CCPA/CPRA) where applicable.
📧 For privacy questions: hello@familyfc.com
2. INFORMATION WE COLLECT
We only collect the information we need to deliver our services. This includes:
Information you provide:
- – Your name and email address
- – Your child’s first name and age band (e.g., 4–6, 7–8, 9-11)
- – Login details (passwords are encrypted)
- – Support requests or content you submit
- – Feedback or responses to surveys (voluntary)
- – Information we collect automatically:
- – IP address and device type
- – App and website usage
- – Browser or app version
- – Crash reports and diagnostics
- – Cookie data (see Section 12)
We do not collect children’s surnames, contact info, location data, or identifiers that can be used to track them individually.
3. HOW WE USE YOUR INFORMATION
We use your and your child’s data to:
- – Deliver and personalise our services
- – Enable access to sessions and progress tracking
- – Send reminders or service notifications
- – Respond to your requests and support queries
- – Improve our website, app and service performance
- – Comply with legal and safety obligations (e.g. fraud prevention)
We may use anonymised, non-identifiable data to understand usage patterns or improve features.
4. CHILDREN’S PRIVACY
Family F.C. is intended for use by parents or guardians, not by children directly.
- – We collect child-related data only from the parent or guardian.
- – We only collect a child’s first name and age band (or nickname), which is not sufficient to identify a child.
- – Children cannot create accounts, submit content, or interact with the platform independently.
If you believe we have inadvertently collected personal information from a child under 13 without parental consent, contact us at hello@familyfc.com and we will delete it.
5. MARKETING COMMUNICATIONS
We’ll only send you marketing emails if you opt in. These may include:
- – Product updates
- – New features
- – Offers or programme highlights
- – Occasional surveys
You can unsubscribe at any time using the link in our emails or by contacting us at hello@familyfc.com.
We do not market to children or collect information for advertising purposes.
6. DISCLOSURE OF INFORMATION
We may share your information with:
- – Service providers who help us run our platform (e.g. hosting, analytics)
- – Authorities or law enforcement if required to comply with the law, protect safety, or investigate misuse
We do not sell or share your personal information for advertising or marketing purposes, including children’s data.
If we ever need to share data in a way not covered here, we’ll ask for your permission first.
7. DATA RETENTION
- If you delete your account, your child’s name, age band, and your email are deleted immediately
- We retain purchase and transaction records for 7 years, as required by law
- Accounts inactive for 2 years may be anonymised or deleted — we’ll notify you first
8. YOUR PRIVACY RIGHTS (UNDER U.S. LAW)
Depending on your state (e.g. California, Virginia, Colorado), you may have rights under applicable privacy laws, including:
- – The right to access the personal information we hold about you
- – The right to correct or delete your data
- – The right to opt out of the sale or sharing of personal information (we do neither)
- – The right to limit the use of sensitive data (not applicable in our case)
You can exercise any of these rights by emailing us at hello@familyfc.com. We may need to verify your identity before fulfilling your request.
If you are a California resident, we also honour “Do Not Track” browser signals where required by law.
9. SECURITY
We take reasonable precautions to protect your data, including:
- – Encrypted account credentials
- – Secure cloud infrastructure
- – Role-based access for staff
- – Regular software updates and patching
- – Encrypted communication (HTTPS, TLS)
No online service is 100% secure. If you believe your Family F.C. account has been compromised, email hello@familyfc.com immediately.
11. HOW TO DELETE OR ACCESS YOUR DATA
You can:
- – Delete your account in the app or by emailing us
- – Request a copy of your personal information
- – Request that we correct inaccurate data
- – Request deletion or limitation of processing (subject to legal limits)
📧 Email all requests to: hello@familyfc.com
12. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
- – Keep you logged in
- – Remember your preferences
- – Understand site and app usage
- – Improve functionality
We may also use analytics tools (e.g. Google Analytics) to understand how people use our services. You can manage cookies in your browser settings.
Third-party embedded content (e.g. YouTube or Instagram) may also place cookies. Please refer to their respective privacy policies for more information.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We’ll notify you via email, in-app alert, or website banner when significant changes are made. Your continued use of Family F.C. after any update means you accept the revised policy.
14. CONTACT US
If you have any questions or concerns about this Privacy Policy or how your information is handled, please get in touch: