How can we help?

Yes. If you’ve downloaded a session, it’s available in offline mode so you can use it anywhere.

No – the app is designed for mobile use and is available on the Apple App Store and Google Play Store.

Pick a park, your back garden, or any open space.

Yes, you can find Family F.C. in both the Apple App Store and Google Play Store.

Yes, all data and payments are securely processed via the app stores.

If you’re streaming without downloading first, it’ll use a small amount of data. If you’re using the app in offline mode and downloading a session over wifi before heading out, it won’t use any data.

• Buy one course for £19.99 and keep it forever.
• Subscribe to one full age group (30 sessions) for £39.99/year.
• Best for families: Access all age groups for £79.99/year.

That’s less than the cost of a cup of coffee per session!

All payments are handled securely through your app store.

Directly through the Family F.C. app.

Make sure your phone has enough space and is running the latest iOS or Android update. Still having trouble? Get in touch at hello@familyfc.com

Check that the session fully downloaded. If it’s still not working, try restarting the app or your phone.

We share them periodically on our social media, in our newsletter, through Family F.C. partners, and occasionally via special promotions with other organisations. Keep an eye out!

1. 1. First things first, download the Family F.C. app if you don’t already have it on your phone! 👉 Tap here for Apple, or for Android devices, tap here.

1. 2. Then, open your promo code or paste it into your phones browser. Note: On iPhones, use Safari – other browsers can be a bit fussy with app links!

1. 3. You’ll be taken straight into the app, where a pop-up will show your offer. Just tap “Claim Offer” and follow the steps to either sign up or apply it to a course or subscription.

Here’s a few things to check:

• • – Do you have the Family F.C. app installed?
    • The promo link won’t work without it. 👉 Tap here for Apple, or for Android devices, tap here.
• • – Has the code expired?
    • Some offers are time-limited, so make sure it’s still valid.
• • – Double-check the link
    • Our codes are case-sensitive – watch out for extra spaces or typos.
• • – Try a different browser
    • If you’re on iPhone, Safari is your best bet. Other browsers (like Chrome) can sometimes cause issues.

Still stuck? Get in touch with us at hello@familyfc.com and we’ll help you out.

We’d love to hear from you – contact us at hello@familyfc.com or leave feedback in the app.

Send us an email at hello@familyfc.com and we’ll get back to you as soon as possible.