Privacy Policy

Family F.C. has created this Privacy Policy to explain how we:

– Collect your data
– Use your data
– Disclose your data
– Transfer your data
– Store your data

PRIVACY POLICY SUMMARY

This Privacy Policy applies to your use of our services globally, including:

– Our website (and any site linking to this Privacy Policy)
– Our mobile app on the Apple App Store and Google Play Store
– Official Family F.C. content on social media or other platforms
– Communications with us by phone, email, SMS, or in person

By using our website, app, or services, you consent to the collection, use and sharing of your personal information as described in this policy. If you do not agree, please do not use Family F.C.

1. Introduction and General Terms

Family F.C. is committed to protecting your and your family’s personal information. We aim to create a safe, supportive environment for families using our services.

This Privacy Policy explains:

– What information we collect
– How and why we use it
– When we may contact you
– Who we may share it with
– Your rights and choices
– Our use of cookies and tracking technologies

Family F.C. is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, (these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website or app can be completely secure; if you have any concerns that your Family F.C. account could have been compromised e.g. someone could have discovered your password, please get in touch straightaway.

Family F.C.’s website may contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies, web beacons or other common technologies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Who Are We?

Family Football Coach Ltd is a company registered in the UK. We operate Family F.C., an app and website designed to help families enjoy physical activity together through football-based fitness programmes. For any questions, contact our Data Protection Officer at hello@familyfc.com

3. What Information Do We Collect?

We may collect the following information when you:

– Create an account
– Participate in sessions
– Contact our team
– Access our website or mobile app
– Sign up for updates or offers

We may collect:

– Your name, email address, phone number
– Your child’s name and age band
– Account login details (your password is encrypted and not visible to any member of the Family F.C. team.
– Your device type and IP address
– Purchase history and usage of our programmes
– Information you voluntarily submit (e.g., competition entries, support requests)

Children’s Data: We collect only the minimum necessary to enable participation, and only with parent or guardian consent.

When using the Family F.C. mobile app, we may request access to certain features of your device to support functionality, such as:

– Push notifications (for reminders, session updates)
– Device ID (to maintain login session security)
– Network status (to check if content can load)
– App usage and crash diagnostics (to improve stability)

These permissions are optional where possible, and you will be prompted to allow or deny them. You can manage app permissions at any time in your device settings.

4. How We Use Your Information

We may use your and your child’s data to:

– Provide access to our sessions and app features
– Personalise your experience
– Track participation and progress
– Communicate service updates
– Respond to your queries and requests
– Send newsletters and marketing (with your consent)
– Improve our services through analytics and feedback
– Meet legal obligations (e.g. for tax or fraud prevention)

We may use non-identifiable data to analyse trends and improve our service. Where Family F.C. proposes using your personal information for any other uses we will ensure that we notify you first.

5. Your Family F.C. Account

We will only share what we need to in order to provide the service you are using. We will never share any of the data we hold about you.

6. When We May Contact You

We may contact you:

– About your use of the service or your account
– To respond to customer service requests
– To invite feedback or surveys (voluntary)
– To inform you of changes to our policies
– If your account has become inactive

We’ll never ask for your password or login details by email or phone.

7. Marketing and Personalisation

We’ll only send you marketing communications if you’ve opted in.

You can unsubscribe at any time via the link in our emails or by updating your preferences in your account.

We may personalise content based on your use of our app and website to provide a more relevant experience.

8. Sharing Your Information

We will keep your information within Family F.C. except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.

Sometimes Family F.C. uses third parties to process your information on our behalf, for example, to provide services or analysis. Family F.C. requires these third parties to comply strictly with its instructions and Family F.C. requires that they do not use your personal information for their own business purposes unless you have explicitly consented to the use of your personal information in this way.

9. Offensive or Inappropriate Content

If you post or send offensive, unlawful, or inappropriate content via Family F.C. services or social channels, we may use your personal information to stop such behaviour or report it to authorities, in line with legal obligations.

10. Data Retention

– You can delete your Family F.C. account at any time.
– On deletion, your child’s name, age, and your email are permanently removed.
– Transaction history is retained for 7 years (as legally required).
– Inactive accounts are anonymised or deleted after 2 years. We will notify you in advance.

11. Can I Delete My Data?

Yes. You can delete your account within the app or by emailing hello@familyfc.com.

12. Accessing Your Information

Under the Data Protection Act, you have the right to request a copy of the personal information Family F.C. holds about you and to have any inaccuracies corrected. You have the right to request:

– A copy of your personal data
– Correction of any errors
– Deletion of your account
– Limitation or objection to processing (in certain circumstances)

We may need to verify your identity (e.g. via two forms of ID) before responding. Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer’s email hello@familyfc.com

13. Using Family F.C. Outside the UK

Family F.C. is based in the UK but used internationally. Your data may be transferred outside your country of residence, always with adequate safeguards to ensure it is protected to international standards.

If you access our mobile app from outside the UK, your data may be stored or processed in countries where Apple, Google, or our cloud partners operate servers (e.g. the EU, US). We apply appropriate safeguards to ensure compliance with local data protection laws.

14. Cookies and Tracking Technologies

A) What Are Cookies?

Cookies are small text files that help websites and apps remember your device and preferences. We use them to:

– Keep you logged in
– Save your settings
– Understand how you use our site
– Improve the user experience

B) Types of Cookies We Use

– Essential cookies (e.g. session IDs, login state)
– Performance cookies (e.g. Google Analytics)
– Third-party cookies (e.g. embedded YouTube or Instagram content)

You can manage your cookie preferences in your browser. Blocking cookies may affect how the site or app functions.

C) Third Party Tracking

We may embed content from third-party services (e.g. YouTube, Instagram, Pinterest), which may set their own cookies. We do not control these cookies – please check the relevant sites for more on how they use your data.

D) Other Information Collected by Web Browsers

Your web browser may also provide Family F.C. with information about your device, such as an IP address and details about the browser that you are using.

15. Tracking Technologies in Emails and Apps

We may use tracking technologies in emails to understand whether links were clicked or messages opened. You can avoid this by:

– Turning off automatic image loading in your email client
– Using browser extensions to block trackers

On mobile devices, we may access device-level identifiers (e.g. IP address, device ID) to enable app features and ensure security.

16. Security

We apply technical and organisational measures to protect your information, including:

– Secure servers and encryption
– Regular software updates
– Access controls for staff
– Secure app store integrations
– Encrypted local storage on your device (where applicable)

Despite our efforts, no system can be completely secure. If you believe your account has been compromised, please contact us immediately.

17. Changes to This Policy

We may update this policy from time to time. Major changes will be communicated via the app, website, or email. Please check this page regularly.