FAQ's / How can we help?

Who is the Family F.C. App for?
The Family F.C. App is for anyone who wants to coach football to boys and girls between the ages of 4 and 11.
What does it do?
The Family F.C. App helps you teach football skills in a fun and structured way through age specific courses.
What age groups is Family F.C. for?
There are three programmes tailor made to 4-6 year olds, 7-8 year olds and 9-11 years olds. Each programme contains three courses, with ten sessions per course. There is a warm-up, skills exercise and game in each session.
Does my child need to know how to play football?
No! Family F.C. is an app designed to teach and improve football skills and is for all kids, now matter what level or experience.
Do I need any football knowledge to use the App?
No! We provide you with diagrams, videos, simple instructions and coaching tips to help you teach kids.
What will my family gain from the Family F.C. programmes and courses?
NEW SKILLS Develop balance, agility, coordination and speed before learning in-depth skills in dribbling, passing, shooting and defending. QUALITY TIME Spend important family time together learning, playing and having fun. HEALTHY LIFESTYLE Bringing families together to promote a healthy and active lifestyle.
What gear do I need to use the Family F.C. App?
All you need is comfortable sportswear, a football, some cones and of course, a mobile device.
Where can you use the Family F.C. App?
You can use the Family F.C. App in any open space, your back garden or local park.
Can I use my desktop computer to access the programmes?
No, you access the programmes and courses you have purchased via the Family F.C. App.
How much do the Family F.C. programmes and courses cost?
Courses available from only £3.99* p/m
Who developed the Family F.C. programmes?
Ex-England footballer Matt Jarvis along side primary school PE teachers who are all UEFA accredited coaches.
When I download a course, can I keep it forever?
Yes, once you have purchased a course (or programme) you can download this onto your mobile device at any time.
Do I need expensive equipment?
No! All you need is a ball, an open space and a few cones or jumpers to use as goalposts. Cones are available online through Amazon and other sports retailers.
Can I use the App offline?
Yes, you can. When you purchase a course you will receive instructions on how to download the App. Once you open the App you will be able to download all sessions in each course you have purchased.
Can my children share a programme?
Yes they can. But remember the programmes are split into three different age groups and the courses are age specific.
What payment methods can I use?
All accepted payment options are listed when you sign up.
How can I contact Family F.C.?
You can contact us by email at hello@familyfc.com
What will a typical session involve?
Each session is divided into three parts. A warm-up to get you and the player ready, followed by an exercise focusing on a particular skill and finishing up with a fun game practising the skills they've learned.
What do the sessions cover?
Each session focuses on one of the following techniques: passing, dribbling, ball control, shooting and defending.
Is the App available on both Apple and Android?
Yes, the Family F.C. App works on Apple (iOS) and Android devices.
Is the site secure?
Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
How do I download the app to my mobile device?
Once you have signed up you will receive a text message to the mobile number you have given Family F.C. Click on the link and follow the instructions to download the App onto your device.
What size football should you use?
We recommend the following sizes: 4 to 6 - Size 2 (Midi) 7 to 8 - Size 3 9 to 11 - Size 4
Which browsers should I use?
We recommend that you use Chrome or Safari.
What do I do if I can't download the App?
Quit the App and log back into it. If you are still having issues, email us at hello@familyfc.com and we will get back to you.
Why is my App not working offline?
You need to make sure that you have downloaded a course before the App can work offline.
Where can I buy cones?
Any online sports retailers, as well amazon.
Does the App use my data?
No, as long as you have downloaded the courses onto your device and you switch off your data. If you are worried about data, why not join a free local wifi hotspot.
I have deleted the App, how do I reinstall it?
Go to www.familyfc.com and login. This will bring you to your team page where there is an option to "Download FFC App".
I was offline, logged off and couldn't log back in?
Go back online to log back in.
What should I do if the App freezes?
Quit the App and log back in
How can I give feedback on FFC?
We'd love to hear any of your thoughts on the App and the website, please email us at feedback@familyfc.com
Can I download the App from the Apple App Store or the Google Play Store?
No, the Family F.C. App is a PWA (Progressive Web Application) and so cannot be downloaded from the Apple App Store or the Google Play Store.
How do I download the App onto my iPhone?
Once you have purchased a course you will receive a text message to your mobile device. This will contain a link, which when selected, will take you through the instructions on how to download the App to your Home Screen. First select "On Apple" and then tap the "Share" button at the bottom of the screen and scroll down to the "Add to Home Screen" button and click "Add".